Last updated: October 21, 2026
Fragrance is a personal product, so we handle returns carefully.
Eligible for return or replacement
Items that arrive damaged, leaked, or are different from what you ordered. Please share an unboxing video and clear photos as soon as possible after delivery.
Not eligible
Opened, used or tested bottles, and items without original packaging, unless they arrived damaged.
How to request
Call +91 92564 25865 or message us on Instagram @winterman.inn with your order number and photos or video.
Refunds
Approved refunds are made to the original payment method. For Cash on Delivery orders, refunds are made by bank transfer or UPI.
Replacement
For eligible cases we can send a replacement instead of a refund, subject to stock.
Partial payment orders
Orders placed with the Partial Payment option also follow our Partial Payment Policy.
