Winterman First Dive – Luxury Eau de Parfum

WINTERMAN – SHIPPING & RETURN POLICY

At WINTERMAN, we are committed to providing a smooth, reliable, and premium fragrance shopping experience. From order placement to delivery, we take care to ensure that every order is processed carefully and packaged securely. This policy explains our shipping procedures, delivery timelines, and the conditions applicable to product returns.

1. SHIPPING POLICY

Order Processing

Once you place an order through the WINTERMAN website, you will receive an order confirmation through the contact details provided at checkout, subject to the availability of the relevant notification service.

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification. Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.

Before dispatch, orders undergo the necessary processing, product availability checks, and packaging procedures to help ensure that your fragrance reaches you in good condition.

Please ensure that your name, phone number, email address, shipping address, and PIN code are accurate when placing your order. WINTERMAN cannot guarantee timely delivery if incorrect or incomplete information is provided.

Shipping and Delivery Timeline

After dispatch, delivery usually takes approximately 3–7 business days, depending on your location, courier service, and local delivery conditions.

Deliveries to remote locations or areas affected by weather conditions, public holidays, transportation disruptions, or other unforeseen circumstances may take longer.

Delivery timelines are estimates and are not guaranteed. The estimated delivery period generally begins after dispatch rather than immediately after the order is placed.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

If a free shipping offer is available, its eligibility conditions will be communicated on our website or through the relevant promotional communication. Any applicable shipping fee will be displayed before payment confirmation.

Order Tracking

Once your order has been dispatched, tracking details may be shared through SMS, email, WhatsApp, or another available communication channel.

You can use the tracking information provided to check the status of your shipment. Please note that tracking information may take some time to become active after dispatch.

If your tracking information is unavailable or your shipment appears to be delayed, please contact our customer support team with your order number.

Delivery Attempts

Our courier partners may make delivery attempts according to their operational policies. Please ensure that someone is available at the delivery address to receive the package.

If a shipment cannot be delivered because the address is incorrect, the recipient is unavailable, or delivery is repeatedly refused, the courier may return the package to the sender.

In such cases, any reshipping charges and refund eligibility will be assessed according to the circumstances and applicable law.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address or contact details, please contact us as soon as possible. We will try to accommodate corrections before dispatch; however, changes cannot be guaranteed once an order has been packed, shipped, or handed over to the courier.

Delayed, Lost, or Undelivered Orders

Although we make reasonable efforts to ensure timely delivery, delays may occur because of courier operations, weather conditions, public holidays, regional restrictions, or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number and tracking details. We will review the available information and coordinate with the courier, where possible, to help resolve the issue.

If a shipment is confirmed lost or undelivered, we will assess the situation and provide an appropriate resolution, including a refund where applicable, subject to the circumstances and applicable law.

Damaged Packages or Missing Items

Please inspect your package upon delivery. If your order arrives damaged, contains a missing item, or includes an incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging. An unboxing video, if available, may also help us investigate the matter.

Please retain the product and packaging until our team has reviewed your request. Each case will be assessed individually, and the absence of an unboxing video alone will not automatically determine the outcome of a claim.

2. RETURN POLICY

At WINTERMAN, we take product quality, hygiene, and customer satisfaction seriously. As perfumes are personal-care products, we follow specific guidelines when assessing return requests.

Return Eligibility

Returns may be considered if you receive a damaged product, an incorrect item, a product with a verified manufacturing defect, or a product that materially differs from its description on our website.

Due to the personal-care nature of fragrances, opened, used, sprayed, or unsealed perfume products are generally not eligible for return, except where a return or refund is required by applicable law or approved following a verified product issue.

To be considered for a return, a product must generally be unused, unopened, in its original packaging, and accompanied by all original seals, labels, and included accessories.

Products Generally Not Eligible for Return

Unless required by applicable law or approved following a verified issue, the following are generally not eligible for return:

• Perfumes that have been opened, sprayed, tested, or used.
• Products with broken seals or damaged packaging due to customer handling.
• Products returned without their original packaging or included accessories.
• Products damaged after delivery due to improper handling, storage, or use.
• Requests based solely on a change of mind or personal preference.
• Dissatisfaction with a fragrance's scent after opening or use.

Fragrance perception varies from person to person. Therefore, a preference for a different scent or a change in personal taste does not, by itself, establish that a product is defective. These exclusions do not apply where a return or refund is required by applicable law.

Damaged, Defective, or Incorrect Products

If you receive a damaged, leaking, defective, or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

To help us review your request, please provide:

• Your order number.
• A clear description of the issue.
• Photographs showing the product and its packaging.
• Photographs of any visible damage, leakage, or incorrect item.
• An unboxing video, if available.

Please retain the product, invoice, and packaging until the matter has been reviewed. Do not send the product to an address that has not been confirmed by our customer support team.

Once your request has been reviewed, we will inform you of the next steps and any applicable return instructions.

How to Request a Return

To submit a return request, contact WINTERMAN through the customer support details listed on our website. Include your order number, registered contact information, the reason for the return, and any relevant photographs or supporting information.

Our team will review your request and inform you whether it qualifies for a return under this policy and applicable law.

Please do not dispatch a product before receiving the necessary instructions from our customer support team, as this may delay the resolution of your request.

Return Shipping Charges

If a return is approved because a product arrived damaged, defective, incorrect, or otherwise qualifies under this policy or applicable law, WINTERMAN will communicate the appropriate return-shipping arrangements.

For other approved returns, where permitted, the customer may be responsible for applicable return-shipping costs. Any such charges or deductions will be communicated before the return is completed.

No return-shipping charge or deduction will be applied where prohibited by applicable law.

Refunds for Approved Returns

If a refund is approved, it will generally be initiated after the applicable verification or return process has been completed.

Refunds will ordinarily be processed to the original payment method wherever supported. If the original payment method cannot be refunded, our team will contact you to discuss an appropriate alternative, subject to applicable law.

After a refund is initiated, the time required for the amount to appear in your account may depend on your bank, payment provider, or card issuer.

The approved refund amount and the treatment of any original shipping charges will be communicated to you. Any deductions will only be made where permitted by law and disclosed as required.

If a refund is required under applicable law, WINTERMAN will process it within the legally prescribed timeframe.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests may be accommodated before the order is processed or dispatched. Once an order has been shipped, cancellation may no longer be possible. Please contact our customer support team for guidance.

If a cancellation is approved for a prepaid order, the eligible amount will be refunded according to the refund process described above.

Nothing in this section limits any cancellation or refund rights available to customers under applicable law.

Promotional and Discounted Orders

Orders placed during promotional campaigns, sales, or discount offers remain subject to this policy and applicable law.

Any specific return conditions associated with a promotion will be communicated at the time of purchase. Promotional conditions cannot remove rights that customers are entitled to under applicable law.

Product Appearance and Fragrance Experience

We make reasonable efforts to display accurate product images, descriptions, and fragrance information on our website. However, minor variations in colour or appearance may occur due to lighting, screen settings, or packaging updates.

Fragrance perception may vary depending on individual preferences, skin chemistry, weather, and application method. Such differences alone do not necessarily indicate that a product is defective.

If you believe that the product you received is incorrect, damaged, or materially different from its advertised description, please contact us so that we can review your concern.

3. CONTACT US

For shipping, delivery, return, refund, or cancellation enquiries, please contact WINTERMAN through the customer support details provided on our website.

When contacting us, please mention your order number and provide a clear description of your concern so that our team can assist you efficiently.

4. POLICY UPDATES

WINTERMAN reserves the right to update or modify this Shipping and Return Policy when necessary. Any changes will be published on this page.

This policy should be read alongside the product information and other applicable terms published on our website. Nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights or remedies available under applicable Indian law.

Thank you for choosing WINTERMAN. We appreciate your trust and are committed to providing a reliable and premium fragrance shopping experience.